Krovision Electronic Co.,Ltd

F&Q

1. Which security products does krovision mainly provide?

We mainly provide security surveillance products.Nowadays,surveillance items applicated in various industries.Such as home security,business security,vehical security.We offer cctv(closed circuit television) :Camera,DVR,Monitor and DIY Kits.Also offer spy,vehical,ip,special monitoring items.For the details please check our website.

2. Should I purchase items with neutral packing or with my own logo?

Krovision offers OEM and customization service according to customers�� requirement. The fees of customer��s logo and box will be charged additionally.

3. I have received the items but I find one of them is broken, what can I do for it?

Usually we provide the warranty of 12 months. It means if the product breaks during the period of one year, you can take it back to us. We will repair it without any charge. Another situation, if you receive the products broken. Please return it, we will make a replacement without any charge too. Or send you replacement in the next shipment.

4. Is the quotation in your mail and website a firm offer?

Of course, we make a firm quotation to our clients directly. Please be informed the MOQ pcs of the quotation. If the quantity of order has been changed, the price should be changed accordingly.

5. I am interested in one item and want to place the order, how should I do?

You can email the sales who contacted you before or send email to our general mail. Our team will forward PI to you within 12 hours. Please confirm your contact information in advance: company name, receiver name, tel no or mobile no, address.

5. Great, I have received your PI, how should I make the payment?

According to our company��s policy, we only accept the payment of 100% T/T in advance. You will find banking details in PI too.

6. The payment has been done, how long should I receive the products?

Usually, if we have enough items in stock, we will deliver goods to you 1-3 days after the receipt of payment. If the stock is not enough, we will arrange production after receiving your payment, and the production time should be confirmed by our sales at that time.

7. Do you choose shipment for us?

Of course, we will choose most competitive courier according to each order. We have cooperated with TNT, DHL, UPS, Fedex, EMS, Kerry Datone for many years, they should provide us the good price and service.

8. Now I receive products and it looks good. Anybody helps me to use it?

Krovision provide the best after-sales service for you. Our technical support will lead you to use our products on line .And if you meet any technical problems, you can consult for our technical team.

Product Catalogue

CCTV Kits

CCTV Cameras

CCTV Cameras II

HD-SDI Camera

DVR Stand Alone

Video Capture Card

CCTV Lens

Megapixel Lens

2.0 Megapixel IP Camera

1.3 Megapixel IP Camera

Megapixel HD Series

Standard IP Camera

Special Camera

Vehicle Surveillance System

Speed Dome and Pan Tilts

Portable DVR Series

UTP Video Balun

CCTV Accessories

CCTV Tester

Alarm System

Video Door Phone

Access Control System

HD-CVI Camera


Home About us Products Services Live demos Contact us Copyright (c) 2010 All Rights Reserved.